BrandBrains

I received this email today in response to a customer support message that I sent to Neighborhoodies:

We at Neighborhoodies think Curiosity is an underrated virtue, so thank you for writing in. This email is merely to confirm that your question or comment has been successfully received.

Here is your ticket number:

http://www.neighborhoodies.com/ticket_view.php?tlid=XXXXXXXXXXXXXXX

Ticket Number: XXXXXXXXXXXXXXX

It is a meaningless number and you do not need it. Nevertheless, please print out this number, memorize it, then shred the number into pieces and eat it. Chew first. If at that moment your phone rings, it’s us. Let the phone ring twice then speak the code in Swiss-German, or make guttural sounds to indicate you are choking on the shredded bits. Thank you.

Sincerely,
Neighborhoodies

I think it’s great when a company doesn’t take itself too seriously - but still treats its customers with respect.

Technorati Tags: Email, Neighborhoodies, Ecommerce, Customer Service, Brand Experience, Communication, Humor

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• ComScore Buys M:Metrics For $44 Million to Measure the Mobile Web
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When I got my iPhone, I immediately went to the Seidio web site to purchase one of their rubberized cases and matching holster.

This would be the third such case I’d purchased from Seidio, the others being for my Palm Treo 755p and my BlackBerry 8830.

I bought the innocase bundle with black case and matching holster.

After little more than a month, the rubberized coating began to peel off the case. I was certain I had received a defective case since my others were in great condition for years.

I reached out to Seidio customer support via their support page and received an RMA almost immediately. It took about 10 days to get a new one, but they were very accommodating and delivered the replacement without questions.

Thanks, Seidio.

Technorati Tags: Seidio, iPhone, Cases, Gadgets, Cell Phones, Customer Service

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Looking very iPhone-ish. From Google I/O.

Technorati Tags: Google I/O, Android, iPhone, Video

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Do you bill your time to clients or have a need to keep track of what you do throughout the day?

Time tracking service Tempo supports the twitter API, so you can tweet your time. You can also use SMS, email, a browser and even an iPhone web client.

Does this mean twitter has become mainstream, or is this just an example of a novel use of the twitter API for early adopters?

Take the Tempo tour here.

Technorati Tags: Tempo, Time Tracking, Twitter, iPhone, SMS

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• “Get GrandCentral On Your Softphone “
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• Small businesses expect to invest in Web design, SEO and e-mail this year
  “When asked which areas of technology they are mostly likely to invest in, the top three answers were: Web site design (53%), SEO (43%) and e-mail marketing (41%).”
  (tags: seo smb smallbusiness emailmarketing email webdesign)

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• Netflix Launches Streaming Service
  “At $99.99, the Netflix set-top box is priced like a DVD player and is as simple to hook up to a television. A high-speed Internet connection can either be plugged into the box or the device can pick up a wireless signal.”
  (tags: netflix movies broadband video)
• Online TV Ads No Longer Afterthought
  “The digital ads aren’t a throw-in after the main conversation is over. It’s now part of the main conversation,” says Alan Schanzer, managing partner at MEC Interaction North America, part of WPP Group’s media-buying and planning unit Mediaedge:cia.
  (tags: onlinevideo tv television advertising streamingmedia streamingvideo broadband iptv)
• someecards.com | ecards for when you care enough to hit send | home
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• A look inside sunshine suites
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• Piwik - Open Source Web analytics
  “piwik aims to be an open source alternative to Google Analytics.”
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• RapidWeaver / How to rotate images (in headers, etc.) using PHP
  How to rotate images in RapidWeaver
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